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Premium Home Manager — Privacy Policy

We keep your home data private. Here is exactly how.

This Privacy Policy describes what information we collect when you use Premium Home Manager, how we use it, and the choices you have. By using the platform you agree to the practices described here.

Owned and operated by BATL Group LLC Version 1.0  ·  Effective March 28, 2026
We do not sell your personal data — ever. Your home records are visible only to your account. You can export or delete your data at any time.
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Scope of this policy

This policy applies to all personal and home-related information collected through the Premium Home Manager web application and any related services operated by BATL Group LLC. It does not apply to third-party websites or services that may be linked from within the platform.

We may update this policy from time to time. When we do, we will revise the version date above and notify you via your registered email address if the changes are material. Continued use of the platform after a revision is posted constitutes acceptance of the updated policy.

Definitions

  • Personal Data — Any information that identifies or could reasonably identify you as an individual, such as your name, email address, or billing information.
  • Home Data — Records, documents, photos, maintenance history, and other content you enter about your registered homes.
  • Usage Data — Information automatically collected about how you interact with the platform, such as pages visited and features used.
  • We, us, our — BATL Group LLC, its officers, employees, and authorized agents.
  • You, your — The individual registered to and using the platform.

What we collect

We collect only what is necessary to provide and improve the Service.

Information you provide directly

  • Account registration — Name, email address, and password when you create an account.
  • Home records — Property address, room details, appliance records, product specifications, photos, service history, and any other content you enter into the platform.
  • Billing information — Payment method details processed through our third-party payment processor. We do not store full card numbers on our servers.
  • Communications — Messages, support requests, or feedback you send to us.
  • Contractor and vendor records — Contact information and notes about third parties you add to your home records.

Information collected automatically

  • Usage Data — Pages visited, features used, session duration, and click patterns collected to help us improve the platform.
  • Device and browser data — Browser type, operating system, screen resolution, and general device type used to optimize display and performance.
  • IP address — Collected for security monitoring, fraud prevention, and general geographic analytics (country/region level only).
  • Cookies and similar technologies — Used for authentication, session management, and user preferences. See the Cookies section below.
  • Log data — Server logs including access timestamps, error events, and API requests, retained for up to 90 days for security and debugging purposes.

How we use your data

Your data is used to operate the platform and improve your experience — nothing else.

Core service operations

  • Providing access to your home records, maintenance schedules, and reminders.
  • Processing your subscription payments and managing your account.
  • Sending service notifications, maintenance reminders, and warranty alerts.
  • Responding to your support requests and communications.
  • Verifying your identity and securing your account.

Platform improvement

  • Analyzing aggregated, anonymized usage patterns to improve features and usability.
  • Diagnosing technical issues and improving platform stability and performance.
  • Developing new features informed by how users interact with the platform.
  • Sending product updates, new feature announcements, and relevant platform news (you may opt out at any time).

How we do not use your data

These are hard commitments — not aspirational statements.

  • We do not sell your personal data or home records to any third party, under any circumstances.
  • We do not use your home photos, documents, or records for advertising or marketing purposes without your explicit written consent.
  • We do not share your data with data brokers, advertising networks, or analytics companies for targeting purposes.
  • We do not use your data to train machine learning or AI models without your explicit consent.
  • We do not allow third-party advertising networks to place trackers on our platform.

When we share data

We share data only when necessary to operate the Service or when required by law.

Service providers

We work with carefully selected third-party vendors who assist us in operating the platform. These include payment processors, cloud hosting providers, email delivery services, and analytics tools. These vendors are contractually prohibited from using your data for any purpose other than providing their service to us.

Examples of categories of service providers we may use:

  • Payment processing (e.g., Stripe or similar)
  • Cloud hosting and data storage
  • Transactional email delivery
  • Error monitoring and application performance

Legal and safety disclosures

We may disclose your information when we believe disclosure is necessary to:

  • Comply with applicable law, regulation, legal process, or enforceable governmental request.
  • Enforce our Terms of Service or investigate potential violations.
  • Detect, prevent, or address fraud, security breaches, or technical issues.
  • Protect the rights, property, or safety of BATL Group LLC, our users, or the public.

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your data may be transferred to the acquiring entity. We will notify you via email and provide a reasonable opportunity to delete your data before any such transfer takes effect.

Data security

We apply industry-standard protections to keep your home records safe.

How we protect your data

  • All data transmitted between your browser and our servers is encrypted using TLS (HTTPS).
  • Stored data is encrypted at rest using industry-standard encryption.
  • Account passwords are hashed using a strong one-way algorithm — we cannot read them.
  • Access to production data is restricted to authorized personnel only, on a need-to-know basis.
  • We conduct regular security reviews and apply security patches promptly.

Your role in security

  • Use a strong, unique password for your account and do not share it with others.
  • Enable two-factor authentication if offered — we recommend it.
  • Log out of your account when using shared or public devices.
  • Notify us immediately at legal@premiumhomemanager.com if you suspect unauthorized access to your account.

No system is completely immune to breach. While we implement strong protections, we cannot guarantee absolute security. In the event of a data breach affecting your information, we will notify you promptly in accordance with applicable law.

Data retention

  • Your account and home data is retained for as long as your account is active.
  • Upon account closure, home records, room data, appliance records, and uploaded documents are permanently deleted from active systems within 30 days.
  • Billing and transaction records are retained for up to 7 years as required by applicable financial regulations.
  • Anonymized, aggregated usage data may be retained indefinitely for platform analytics.
  • Server logs are retained for up to 90 days for security and debugging purposes.

Cookies

We use cookies and similar technologies for the following purposes:

  • Essential cookies — Required for authentication, session management, and core platform functionality. These cannot be disabled without impairing service.
  • Preference cookies — Remember your display settings and other platform preferences.
  • Analytics cookies — Collect anonymized usage data to help us understand how the platform is used and where to improve it.

You can control non-essential cookies through your browser settings or our cookie preference center. Disabling analytics cookies will not affect your ability to use the platform.

Your rights and choices

You are in control of your data. Here is what you can do.

Access, correction, and export

  • Access — You can view all personal data and home records associated with your account at any time through account settings.
  • Correction — You can update your personal information and home records directly within the platform at any time.
  • Export — You can download a full export of your home data from account settings in a standard format at any time.

Deletion and opt-out

  • Delete account — You may close your account at any time through account settings. Your data will be deleted within 30 days of closure.
  • Delete home records — You can delete individual homes, rooms, appliance records, or documents at any time from within the platform.
  • Marketing emails — You can unsubscribe from non-essential marketing and product update emails at any time using the unsubscribe link in any email or through account notification settings. Transactional and account security emails cannot be disabled.
  • Data requests — To request access, correction, or deletion of data not accessible through the platform, contact us at legal@premiumhomemanager.com. We will respond within 30 days.

Children's privacy

Premium Home Manager is not directed at children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If we become aware that a child under 13 has provided us with personal data, we will delete it promptly. If you believe a child has submitted information to us, please contact us at legal@premiumhomemanager.com.

Third-party links

The platform may contain links to third-party websites, product pages, or contractor directories. These are provided for convenience and do not imply endorsement. We have no control over the content or privacy practices of third-party sites and are not responsible for them. We encourage you to review the privacy policy of any third-party site you visit.

Governing law

This Privacy Policy is governed by the laws of the State of Delaware, without regard to its conflict of law provisions, consistent with our Terms of Service.

If you are located in the European Economic Area, United Kingdom, or California, additional rights and protections may apply to you under GDPR, UK GDPR, or the California Consumer Privacy Act (CCPA) respectively. Contact us at legal@premiumhomemanager.com to exercise any applicable regional rights.